Terms & Privacy
Terms
Welcome to our online store! RV WORLD provides their services to you subject to the following conditions. By using our site, you consent to our terms.
Electronic Communications
When you visit RV WORLD or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and digital downloads is the property of RV WORLD or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of RV WORLD, with copyright authorship for this collection by RV WORLD, and protected by international copyright laws.
License and site access
RV WORLD grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of RV WORLD. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of RV WORLD. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of RV WORLD and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing RV WORLDs name or trademarks without the express written consent of RV WORLD. Any unauthorized use terminates the permission or license granted by RV WORLD. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of RV WORLD so long as the link does not portray RV WORLD, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any RV WORLD logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Membership account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. RV WORLD and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Comments, emails, and other content
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. RV WORLD reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant RV WORLD and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant RV WORLD and its associates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify RV WORLD or its associates for all claims resulting from content you supply. RV WORLD has the right but not the obligation to monitor and edit or remove any activity or content. RV WORLD takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk of loss
All items purchased from RV WORLD are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Your delivery is insured; please see the ‘Payment and Delivery’ page for more details.
Property and Risk
Ownership of all goods sold is retained by RV World until full payment is received. This provision is designed to protect us in the event of bankruptcy, receivership or liquidation of the buyer, a seizure of goods by a creditor of the buyer, or default in payment. Until full payment is made the buyer must ensure the goods are identifiable as the property of RV World and maintained in good condition. The buyer must return the goods immediately if called upon to do so by us. The buyer shall reimburse us or any agents for any costs (including legal costs), expenses, loss or damage (including such to any third parties) in respect of the exercise. All money owing by the buyer shall become immediately due and payable. The value of such goods seized shall be assessed as the lesser of current market value or the invoice value at the time of sale and may be subject to a restocking fee as above. Any excess after satisfying all of the buyer's payment obligations will be paid to the buyer.
Compliance
The buyer shall be solely responsible for obtaining any necessary permits under and for compliance with all legislation, regulations, by-laws or rules having the force of law in connection with the installation and operation of the goods.
Product descriptions
RV WORLD and its associates attempt to be as accurate as possible. However, RV WORLD does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If there is an error in pricing, RV WORLD reserves the right to cancel the order. If a product offered by RV WORLD itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY RV WORLD ON AN "AS IS" AND "AS AVAILABLE" BASIS. RV WORLD MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, RV WORLD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RV WORLD DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM RV WORLD ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RV WORLD WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Applicable law
By visiting RV WORLD, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and RV WORLD or its associates.
Disputes
Any dispute relating in any way to your visit to RV WORLD or to products you purchase through RV WORLD shall be submitted to confidential arbitration in Nelson, New Zealand, except that, to the extent you have in any manner violated or threatened to violate RV WORLDs intellectual property rights, RV WORLD may seek injunctive or other appropriate relief in country, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the New Zealand Arbitration Act. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Site policies, modification, and severability
Please review our other policies, such as our ‘Payment & Delivery’, ‘Warranty’ and ‘Returns’ policy, posted on this site. These policies also govern your visit to RV WORLD. We reserve the right to make changes to our site, policies, and these Terms at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Our terms and conditions are subject to change without notice.
Questions
Questions regarding our Terms or other policy related material can be directed to our support staff by clicking on the "Contact" link in the top and bottom menu.
Privacy
Our online privacy policy applies only to information collected through our website and not to information collected offline. By using our site, you consent to our online privacy policy
What information we collect
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What we use your information for
- To personalize your experience - Your information helps us to better respond to your individual needs.
- To improve customer service - Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails - The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
How we protect your information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Use of cookies
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Disclose of information to outside parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We may include 3rd party links in our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Returns
Your satisfaction is our success, so every item we sell comes with our 100% satisfaction guarantee. If you are not completely happy with your purchase for any reason, you have 30 days to return it for a credit *
Return Requirements
If you are not satisfied with your purchase, please contact us first. We will be happy to accept a return within 30 days of purchase, provided the item is unused and returned to us in re-salable condition.
Credit / Refund Details
Return of the item will be at your cost except in event of RV World error. Once the item has been received back we will offer a refund in the form of a store credit valid for 2 years. If you would like the payment returned back to your credit card or bank account a 15% admin / restocking fee will apply. If the item was initially sent to you with Free Delivery, then the actual delivery costs will be deducted from your store credit or refund.
Problems
If you have any problems, please do not hesitate to contact us. We will be happy to assist you.
* We are unable to accept returns on spare parts.
Warranty
All products come with a 1-year warranty (unless otherwise stated). Your invoice is required as proof of purchase.
The buyer shall ensure that the item is suitable for the application.
In the event of a warranty issue, it is very important that you please CONTACT US FIRST. You need to give us the opportunity to resolve the problem. We'll work closely with our supplier to provide a professional and speedy resolution. We cannot reimburse you if you bypass us and then send us a bill after repair work has been done.
We’ll always try to use a local service agent to fix the fault however sometimes this is not always possible. The buyer may be required to send the item back to us or our service agent in a fully packaged condition. Buyer is responsible for returning the item at their cost. If it is determined to be a warranty issue, RV World will cover the return freight. Removal / re-installation is not covered under the warranty.
Once the goods have been inspected, the judgment of our supplier or service agent is considered correct and final. If the defect is not a warranty issue or due to improper installation (or misuse), the warranty will be declined and the buyer may be liable to pay for any expenses incurred during the claim process.
Should the product be determined to be faulty, it will be repaired or replaced at our discretion. Should a replacement product be unavailable, we will credit the original purchase price of the product.
RV World’s liability of any defect in (or failure of) the goods supplied, or for any loss, injury, or damage, is limited to the replacement of the goods or repair of the defects. RV World is not liable for consequential, indirect or special damages or loss of profits under any circumstances.
The warranty does not cover damage from misuse, accidents, inappropriate or improper operation, lack of maintenance, incorrect installation, modification or adjustment of the item.
RV World’s liability under this contract and the warranty in this clause is confined to the buyer named in this contract. The warranty is not assignable without our prior written consent. At the termination of the warranty period all liability on RV World ceases.
Delivery Damage
Your order is insured against damage and loss-in-transit providing you follow a few simple guidelines.
1. By signing for the parcel you are saying it has been received in good order.
2. Do not sign for your parcel until you have thoroughly inspected it and it's in good condition.
3. If you have any concerns, if there is visible damage to the outer packaging or something is damaged, you must note this on the paperwork.
4. If there is any damage you need to notify us within 24 hours to qualify for an insurance claim. Do not discard any of the box, shipping label, packing material, or broken items. The delivery company will need to pick up the damaged goods. We are unable to send a replacement until this stage has been reached.